Processor List – PERS-E / Family/Pro
Essence Smart Care presently uses the following sub-processors to process personal data for the Care@Home PERS-E, FAMILY or PRO solution.
Updated: August 20, 2025
| Service Provider | Nature of Services Provided | Country | Safeguards for Cross-Border Data Transfers (if outside the EU) |
| MS Azure | Hosting | West Europe | N/A |
| Infobip | SMS Gateway | London | Adequacy |
| CM.com | SMS Gateway | Netherlands | N/A |
| Swisscom | SMPP (SMS Gateway) | Switzerland | N/A |
| Amazon (AWS) | SMTP (Email Service) | US | EU-US DPF |
| SMTP (Email Service) | US | EU-US DPF | |
| Microsoft | SMTP (Email Service) | US | EU-US DPF |
| Twilio | SMS Gateway | US | EU-US DPF |
| SolarWinds | Logging | US | EU-US DPF |
| Google Maps | Maps | US | EU-US DPF |
| Open Street Maps | Maps | UK | EU-US DPF |
| Telit | M2M Portal | Italy | EU-US DPF |
| Cisco | Jasper SMS Service | US | EU-US DPF |
| Semtech | SMS Gateway | US | SCC |
| PRTG | Performance Monitoring | Germany | N/A |
| Datadog | Performance Monitoring | US | EU-US DPF |
| 84Codes | CloudAMQP Messaging broker | Sweden | N/A |
Processor List – ESC PERS (Control Panel data only)
Essence Smart Care presently uses the following sub-processors to process personal data for PERS solution.
Updated: August 20, 2025
| Service Provider | Nature of Services Provided | Country | Safeguards for Cross-Border Data Transfers (if outside the EU) |
| Telit | M2M Portal | Italy | N/A |
| Infobip | SMS Gateway | London | EU-US DPF |
| CM.com | SMS Gateway | Netherlands | N/A |
| Twilio | SMS Gateway | US | EU-US DPF |
| Semtech | SMS Gateway | US | EU-US DPF |
Processor List – Umbrella
Essence Smart Care and Essence Security International presently use the following sub-processors to process personal data for the Umbrella solution.
Updated: August 20, 2025
| Service Provider | Nature of Services Provided | Country | Safeguards for Cross-Border Data Transfers (if outside the EU) |
| MS Azure | Hosting | West Europe | N/A |
| Twilio | Voice API | US | EU-US DPF |
| Mongo DB | Database Services | US | EU-US DPF |
| Unwired Labs | Location Services | India | SCC |
| Google Certificate Authority | Devices connectivity | US | EU-US DPF |
| PRTG | Performance Monitoring | Germany | N/A |
| Datadog | Performance Monitoring | US | EU-US DPF |
| AllWell | Mobile application | India | SCC |
| SignalWire | Voice API | US | EU-US DPF |
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